GENERAL TERMS AND CONDITIONS OF SALE

www-playmat-tcg.com

1. GENERAL INFORMATION

This website, www-playmat-tcg.com (hereinafter, the “Website”), is owned by: , holder of Tax Identification Number (NIF): , holder of Tax Identification Number (NIF): , registered with: ; registration details: , whose contact details are as follows:

Address:

Contact telephone number:

Fax:

Contact email address: orders@playmat-tcg.com

This document, together with any other documents referred to herein, governs the terms and conditions applicable to the use of this Website (www-playmat-tcg.com) and to the purchase or acquisition of products and/or services through it (hereinafter, the “Terms and Conditions”).

For the purposes of these Terms and Conditions, the business activity carried out by Playmat-TCG through the Website consists of:

Custom products related to trading card games. We customise and create cards, playmats, albums, boxes and other materials connected with this hobby.

In addition to reading these Terms and Conditions, before accessing, browsing and/or using this Website, the User must have read the Legal Notice and General Terms of Use, including the cookie policy and the privacy and data protection policy of Playmat-TCG. By using this Website or by placing and/or requesting the purchase of a product and/or service through it, the User agrees to be bound by these Terms and Conditions and by all the foregoing documents. Therefore, if the User does not agree with all of them, the User must not use this Website.

The User is also informed that these Terms and Conditions may be amended. The User is responsible for reviewing them each time the User accesses, browses and/or uses the Website, since the terms in force at the time the purchase of products and/or services is requested shall apply.

For any questions relating to these Terms and Conditions, the User may contact the owner using the contact details provided above or, where applicable, the contact form.

2. THE USER

Access to, browsing and use of the Website confer the status of user (hereinafter referred to, individually, as the “User” and, collectively, as the “Users”). Accordingly, from the moment browsing of the Website begins, the User accepts all the Terms and Conditions set out herein, together with any subsequent amendments thereto, without prejudice to the application of any mandatory legal provisions that may apply in each case.

The User assumes responsibility for the proper use of the Website. Such responsibility shall include:

Using this Website solely to make enquiries and to carry out legally valid purchases or acquisitions.
Not placing any false or fraudulent order. Where an order of this nature may reasonably be considered to have been placed, it may be cancelled and the relevant authorities may be informed.
Providing truthful and lawful contact details, including, for example, an email address, postal address and/or other information (see the Legal Notice and General Terms of Use).

The User declares that the User is over 18 years of age and has the legal capacity to enter into contracts through this Website.

The Website is primarily intended for Users residing in Spain. Playmat-TCG does not warrant that the Website complies, in whole or in part, with the laws of other countries. Playmat-TCG accepts no liability arising from such access and does not guarantee deliveries or the provision of services outside Spain.

The User may enter into the contract for the sale and purchase of the desired products and/or services with Playmat-TCG, at the User’s discretion, in any of the languages in which these Terms and Conditions are available on this Website.

3. PURCHASE OR ACQUISITION PROCESS

Users who are duly registered may purchase through the Website using the methods and procedures made available for that purpose. They must follow the online purchase and/or acquisition procedure of www-playmat-tcg.com, during which various products and/or services may be selected and added to the cart, basket or final checkout area, and then click on: “Place Order”.

The User must also complete and/or verify the information requested at each stage. During the purchase process, and before payment is made, the purchase details may be amended.

The User shall then receive an email confirming that Playmat-TCG has received the order or request to purchase and/or receive the service, that is, the order confirmation. Where applicable, the User shall also be informed by email when the purchase is being dispatched. Where applicable, this information may also be made available to the User through the User’s personal account area on the Website.

Once the purchase procedure has been completed, the User agrees that the Website may generate an electronic invoice, which shall be sent to the User by email and, where applicable, made available through the User’s personal account area on the Website. The User may also request a paper copy of the invoice by contacting Playmat-TCG through the Website’s contact channels or by using the contact details provided above.

The User acknowledges that, at the time of purchase, the User is aware of the specific conditions of sale relating to the product and/or service concerned, which are displayed alongside its description or, where applicable, its image on the corresponding Website page. Depending on the case, such information may include, without limitation: name, price, components, weight, quantity, colour, product details or features, the manner in which services are to be provided and/or the cost thereof. The User further acknowledges that placing the purchase or acquisition order constitutes full and complete acceptance of the specific conditions of sale applicable in each case.

Communications, purchase orders and payments involved in transactions carried out through the Website may be archived and retained in the computer records of Playmat-TCG for evidentiary purposes. This shall in all cases be done in accordance with reasonable security requirements and the applicable laws and regulations, particularly Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (GDPR), Spanish Organic Law 3/2018 of 5 December on Personal Data Protection and the guarantee of digital rights, and the rights granted to Users under the Website’s privacy policy.

Unless expressly stated otherwise, Playmat-TCG is not the manufacturer of the products sold or which may be marketed through the Website. Although Playmat-TCG makes every reasonable effort to ensure that the information displayed on the Website is accurate, the packaging, materials and/or components of the products may occasionally contain additional or different information from that shown on the Website. The User must therefore consider not only the information supplied through the Website, but also the information provided on the labelling, warnings and/or instructions accompanying the product.

The User acknowledges that Playmat-TCG may display certain services for the User’s information which are not provided directly by the Website owner, but are instead contracted with and provided by a third party other than Playmat-TCG.

4. AVAILABILITY

All purchase orders received by Playmat-TCG through the Website are subject to product availability and to no event or circumstance of force majeure, as referred to in Clause Nine of these Terms and Conditions, affecting the supply of the products and/or the provision of the services. If difficulties arise in relation to the supply of products or if products are no longer in stock, Playmat-TCG undertakes to contact the User and refund any amount paid. The same shall apply where the provision of a service becomes impossible.

5. PRICES AND PAYMENT

The prices displayed on the Website are final prices, stated in euros (€), and include all applicable taxes, unless otherwise required by law, particularly in relation to Value Added Tax (VAT).

Shipping costs are included in the final prices of the products as displayed on the Website. Playmat-TCG provides delivery and/or shipping services through: Correos, Correos Express and others.

However, unless expressly stated otherwise in a particular case, the prices of the items offered exclude any shipping costs that may be incurred. Such costs shall be added to the total amount payable when the User arranges shipping, at which point the User may review the available shipping methods and costs and freely choose the option that best suits the User.

Under no circumstances shall the Website automatically add additional costs to the price of a product or service, other than those voluntarily and freely selected by the User.

Prices may change at any time. However, any such changes shall not affect orders or purchases for which the User has already completed the purchase request process on the Website as described in the first paragraph of Clause Threereceived an order confirmation.

Accepted payment methods shall be: Credit or debit card PayPal Bank transfer Cash on delivery Credit or debit card and PayPal Credit or debit card and bank transfer PayPal and bank transfer Credit or debit card, PayPal and bank transfer Credit or debit card, PayPal, bank transfer and cash on delivery.

The User may also pay all or part of the purchase price using a gift card and/or credit voucher issued by Playmat-TCG and/or .

Playmat-TCG uses all reasonable means to ensure the confidentiality and security of payment data transmitted by the User during transactions carried out through the Website. For this purpose, the Website uses a secure SSL (Secure Socket Layer) payment system.

Credit cards are subject to verification and authorisation by the issuing bank. If the issuing bank does not authorise payment, Playmat-TCG shall not be liable for any delay or failure to deliver and shall be unable to enter into a contract with the User.

Once Playmat-TCG receives the User’s purchase order through the Website, a pre-authorisation shall be placed on the relevant card to ensure that sufficient funds are available to complete the transaction. The card shall be charged when the User is sent confirmation of dispatch and/or confirmation that the service is being provided in the agreed manner and, where applicable, at the agreed place.

Where the payment method is PayPal, a gift card or credit voucher, the amount shall be charged when Playmat-TCG sends the User confirmation of the order to purchase or acquire the products and/or services.

In all cases, by clicking “Place Order”, the User confirms that the payment method used belongs to the User or that the User is the lawful holder of the gift card or credit voucher, as applicable.

Orders for which the User selects bank transfer as the payment method shall be reserved for five calendar days from the date of order confirmation, allowing sufficient time for the transfer to be recorded by the payment system used by Playmat-TCG for the Website. Once the transfer is received, the order shall be prepared and processed for dispatch.

When using this payment method, the User must ensure that the exact amount of the purchase order, the account number and the transfer reference are entered correctly. In the event of an error, Playmat-TCG shall be unable to validate the order, which shall be cancelled.

For cash-on-delivery payments, the User must select “Cash on Delivery” from the payment methods available on the Website and continue to “Place Order” in order to submit the purchase order. From that moment, Playmat-TCG reserves the right to contact the User to validate the purchase order. The order shall then be prepared and made available for dispatch.

Payment shall be made upon delivery of the order by the carrier’s delivery agent and shall be accepted in cash only. The User undertakes to give the delivery agent the exact order amount, as the delivery agent may be unable to provide change.

For refunds relating to orders paid for by cash on delivery, Playmat-TCG reserves a period of 14 calendar days after the return has been requested through the Website and the parcel has been returned to the carrier. When requesting the return, the User must provide bank details to receive the bank transfer corresponding to the requested refund. Refunds for orders paid for by cash on delivery shall be made solely by bank transfer.

Playmat-TCG reserves the right to suspend the cash-on-delivery payment option for Users who have failed to comply with the applicable requirements in previous orders.

6. DELIVERY

Where physical delivery of the contracted goods is required, deliveries shall be made within the following territory: Spain (mainland Spain and the Balearic Islands) Spain (mainland Spain, the Balearic Islands, the Canary Islands, Ceuta and Melilla) Spain (mainland Spain and the Balearic Islands) and the European Union Spain (mainland Spain, the Balearic Islands, the Canary Islands, Ceuta and Melilla) and the European Union Spain (mainland Spain and the Balearic Islands), the European Union and the rest of Europe Spain (mainland Spain, the Balearic Islands, the Canary Islands, Ceuta and Melilla), the European Union and the rest of Europe Worldwide.

Except where unforeseen or extraordinary circumstances arise, or where circumstances result from the customisation of the products, the purchase order comprising the products listed in each purchase confirmation shall be delivered within the period specified on the Website for the shipping method selected by the User and, in all cases, within a maximum period of 30 calendar days from the date of order confirmation.

If, for reasons attributable to it, Playmat-TCG is unable to meet the delivery date, it shall contact the User to inform the User of this circumstance. The User may choose either to proceed with the purchase by agreeing a new delivery date or to cancel the order and receive a full refund of the price paid. Home deliveries shall in all cases be made on business days.

If delivery cannot be completed because the User is absent, the order may be returned to the warehouse. However, the carrier shall leave a notice explaining where the order is being held and how a further delivery may be arranged.

If the User will not be present at the delivery location during the agreed time slot, the User must contact Playmat-TCG to arrange delivery on another day.

If 30 days have elapsed since the order became available for delivery and it has not been delivered for reasons not attributable to Playmat-TCG, Playmat-TCG shall understand that the User wishes to withdraw from the contract and the contract shall be deemed terminated. As a result, all payments received from the User shall be refunded, except for any additional costs resulting from the User’s choice of a delivery method other than the least expensive standard delivery method offered on the Website, without undue delay and, in all cases, no later than 14 calendar days from the date on which the contract is deemed terminated.

The User should nevertheless note that transport resulting from such termination may entail an additional cost which may be charged to the User.

For the purposes of these Terms and Conditions, delivery shall be deemed to have taken place when the User, or a third party designated by the User, acquires physical possession of the products. This shall be evidenced by signing for receipt of the order at the agreed delivery address.

The risk in the products shall pass to the User upon delivery. The User shall acquire ownership of the products when Playmat-TCG receives full payment of all amounts due in connection with the purchase or acquisition, including shipping costs, or upon delivery where delivery occurs after Playmat-TCG has received full payment.

In accordance with Spanish Law 37/1992 of 28 December on Value Added Tax (VAT), purchase orders for delivery and/or supply shall be deemed located within the territory in which Spanish VAT applies where the delivery address is in Spanish territory, excluding the Canary Islands, Ceuta and Melilla. The applicable VAT rate shall be the rate legally in force at the relevant time for the specific item concerned.

Likewise, and in accordance with Chapter I of Title V of Council Directive 2006/112/EC of 28 November 2006 on the common system of value added tax, purchase orders shall, for delivery and/or supply purposes, be deemed located in the European Union Member State in which the address stated in the purchase order is located. The VAT applicable shall therefore be the VAT in force in that Member State.

Orders destined for the Canary Islands, Ceuta and Melilla shall be exempt from VAT pursuant to Spanish Law 37/1992 and Directive 2006/112/EC, without prejudice to the application of the relevant taxes and customs duties under the regulations in force in each territory. The User should be aware that taxes and customs duties may be assessed and become payable at destination in accordance with the applicable regulations and may be borne by the User.

For destinations other than those referred to above, the regulations in force at the relevant time shall apply to the location of purchase orders for delivery and/or supply. The User should be aware that this may result in taxes and customs duties being assessed and becoming payable at destination in accordance with the regulations in force there, and that such amounts may be borne by the User. For further information, the User should contact the customs authority at the destination.

7. TECHNICAL MEANS FOR CORRECTING ERRORS

If the User detects an error in the information entered for the purpose of processing a purchase request through the Website, the User may correct it by contacting Playmat-TCG through the Website’s contact channels, through any customer service channels made available for that purpose and/or by using the contact details provided in Clause One (General Information). Where applicable, the User may also correct such information through the User’s personal account area on the Website.

In all cases, before clicking “Place Order”, the User may access the cart or basket in which the purchase requests are recorded and may amend them.

The User is likewise referred to the Legal Notice and General Terms of Use and, in particular, the Privacy Policy for further information on exercising the right to rectification under Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (GDPR) and Spanish Organic Law 3/2018 of 5 December on Personal Data Protection and the guarantee of digital rights.

8. RETURNS

Where the User purchases products on or through the Website of the owner, the User shall have the rights set out and described below.

Right of Withdrawal

Where the User acts as a consumer and user and makes a purchase through the Website, the User shall have the right to withdraw from that purchase within 14 calendar days without giving any reason.

The withdrawal period shall expire 14 calendar days after the day on which the User, or a third party authorised by the User other than the carrier, acquires physical possession of the goods purchased through the Website of Playmat-TCG. Where the goods comprising an order are delivered separately, the period shall expire 14 calendar days after the day on which the User, or a third party authorised by the User other than the carrier, acquires physical possession of the last item forming part of the same purchase order. In the case of a service contract, the period shall expire 14 calendar days after the date on which the contract is entered into.

To exercise the right of withdrawal, the User must notify Playmat-TCG of the decision to withdraw. The User may do so through the contact channels made available on the Website.

Regardless of the method selected, the User must clearly and unequivocally state the intention to withdraw from the purchase contract. The User may use the model withdrawal form made available by Playmat-TCG as an annex to these Terms and Conditions, although use of that form is not mandatory.

To meet the withdrawal deadline, it is sufficient for the communication unequivocally stating the decision to withdraw to be sent before the relevant period expires.

In the event of withdrawal, Playmat-TCG shall refund all payments received from the User, including delivery costs, except for any additional costs resulting from the User’s choice of a delivery method other than the least expensive delivery method offered on the Website, without undue delay and, in all cases, no later than 14 calendar days after the date on which Playmat-TCG is informed of the User’s decision to withdraw.

Playmat-TCG shall make the refund using the same payment method used by the User for the original purchase transaction. The refund shall not entail any additional cost for the User. However, Playmat-TCG may withhold the refund until it has received the returned products or items, or until the User provides evidence that they have been returned, whichever occurs first.

The User may return or send the products to Playmat-TCG at:

The User must do so without undue delay and, in all cases, no later than 14 calendar days after the date on which Playmat-TCG was informed of the decision to withdraw.

The User acknowledges that the User must bear the direct cost of returning the goods, including transport and delivery costs, where any such costs arise. The User shall also be liable for any diminished value of the products resulting from handling other than that necessary to establish the nature, characteristics and functioning of the goods.

The User acknowledges that exceptions to the right of withdrawal apply, as provided in Article 103 of Spanish Royal Legislative Decree 1/2007 of 16 November approving the consolidated text of the General Law for the Protection of Consumers and Users and other supplementary laws. Such exceptions include, without limitation: customised products; products liable to deteriorate or expire rapidly; music or video CDs/DVDs whose factory seal has been removed; sealed products which are not suitable for return for health protection or hygiene reasons and which have been unsealed after delivery; and the supply of digital content not supplied on a tangible medium.

The same principle applies to the provision of a service that the User may contract through this Website. The aforementioned legislation provides that the User shall not have a right of withdrawal where the service has been fully performed or where performance has begun with the consumer and user’s express consent and acknowledgement that, once the contract has been fully performed by Playmat-TCG, the right of withdrawal shall be lost.

No refund shall be made where the product has been used beyond what is necessary merely to open and inspect it, where products are not in the same condition as when delivered, or where they have been damaged after delivery.

Products must also be returned using or including all original packaging, instructions and any other accompanying documents, together with a copy of the purchase invoice.

The model withdrawal form may be downloaded from the following link:

Return of Defective Products or Products Sent in Error

This section applies where the User considers that, at the time of delivery, the product does not conform to the contract or purchase order. The User must contact Playmat-TCG immediately and notify it of the non-conformity, defect or error using the same contact channels or the contact details provided in the preceding section (Right of Withdrawal).

The User shall then be informed of the procedure for returning the products. Once returned, the products shall be examined and the User shall be informed within a reasonable period whether a refund or, where applicable, a replacement is appropriate.

The refund or replacement shall be carried out as soon as possible and, in all cases, within 14 days after the date on which the User is sent an email confirming that a refund or replacement of the non-conforming item is appropriate.

Amounts paid for products returned because of a defect, where the defect is confirmed, shall be refunded in full, including delivery costs and any costs incurred by the User in returning the product. The refund shall be made using the same payment method used by the User for the purchase.

In all cases, the rights granted to the User as a consumer and user under the legislation in force at the relevant time shall apply.

Guarantees

Where the User acts as a consumer and user, the User shall benefit from the statutory guarantees applicable to products purchased through this Website, in accordance with the legally established terms for each type of product. Accordingly, Playmat-TCG shall be liable for any lack of conformity that becomes apparent within three years of delivery of the product.

Products shall be deemed to conform to the contract where they: correspond to the description provided by Playmat-TCG and possess the qualities presented in that description; are fit for the purposes for which products of the same type are ordinarily used; and display the quality and performance normally found in products of the same type and which may reasonably be expected. Where the products delivered to the User do not meet these requirements, the User must follow the procedure set out in the section “Return of Defective Products or Products Sent in Error”. However, certain products marketed through the Website may present non-uniform characteristics resulting from the material from which they are made. Such characteristics form part of the individual appearance of the product and shall not constitute a defect.

The User may also purchase through the Website a branded product or a product manufactured by a third party. Where the User considers such a product to be defective, the User may contact the brand or manufacturer responsible for the product to determine how to exercise the statutory guarantee directly against that party during the three years following delivery. For this purpose, the User must have retained all information relating to the product guarantee.

Further information on the after-sales service made available to Website Users by Playmat-TCG may be found here:

9. EXCLUSION AND LIMITATION OF LIABILITY

Unless otherwise provided by law, Playmat-TCG shall not accept liability for the following losses, irrespective of their origin:

any loss not attributable to a breach by Playmat-TCG;
business losses, including loss of profit, revenue, contracts, anticipated savings, data or goodwill, or unnecessary expenditure incurred; or
any other indirect loss which was not reasonably foreseeable by both parties when the contract for the sale and purchase of the products was entered into.

Playmat-TCG also limits its liability in the following circumstances:

Playmat-TCG takes all reasonable measures to ensure that products are displayed accurately on the Website. However, it shall not be liable for minor differences or inaccuracies caused by screen resolution, browser-related issues or similar circumstances.
Playmat-TCG shall act with the utmost diligence in making the product forming the subject matter of the purchase order available to the transport company. However, it shall not be liable for losses arising from transport failures, particularly those caused by strikes, road restrictions or other circumstances inherent in the transport sector that result in delays, loss or theft of the product.
Technical failures caused by unforeseen circumstances or otherwise which prevent the internet service from operating normally, or unavailability of the Website due to maintenance or other reasons which prevents access to the service. Playmat-TCG uses all reasonable means available to carry out the purchase, payment and shipping/delivery process, but shall not be liable for circumstances not attributable to it, fortuitous events or force majeure.
Playmat-TCG shall not be liable for misuse and/or wear and tear of products used by the User. Likewise, Playmat-TCG shall not be liable for an incorrect return made by the User. It is the User’s responsibility to return the correct product.
In general, Playmat-TCG shall not be liable for any failure or delay in performing any obligation where such failure or delay results from events beyond its reasonable control, that is, force majeure. Such events may include, without limitation:
- Strikes, lockouts or other industrial action.
- Civil commotion, riot, invasion, terrorist threat or attack, war, whether declared or not, or threat of or preparation for war.
- Fire, explosion, storm, flood, earthquake, subsidence, epidemic or any other natural disaster.
- Impossibility of using railways, shipping, aircraft, motor transport or other public or private means of transport.
- Impossibility of using public or private telecommunications systems.
- Acts, decrees, legislation, regulations or restrictions imposed by any government or public authority.

The relevant obligations shall therefore be suspended for the duration of the force majeure event, and Playmat-TCG shall be granted an extension of time to perform those obligations equal to the duration of the event. Playmat-TCG shall use all reasonable endeavours to find a solution enabling it to perform its obligations notwithstanding the force majeure event.

10. WRITTEN COMMUNICATIONS AND NOTICES

By using this Website, the User agrees that most communications with Playmat-TCG may take place electronically, whether by email or by notices published on the Website.

For contractual purposes, the User consents to the use of electronic communications and acknowledges that all contracts, notices, information and other communications sent electronically by Playmat-TCG satisfy any legal requirement that such communications be in writing. This provision shall not affect the User’s statutory rights.

The User may send notices to and/or communicate with Playmat-TCG using the contact details provided in these Terms and Conditions and, where applicable, through the Website’s contact channels.

Likewise, unless otherwise provided, Playmat-TCG may contact and/or notify the User at the email address or postal address supplied by the User.

11. WAIVER

No waiver by Playmat-TCG of any specific right or legal remedy, and no failure by Playmat-TCG to require strict performance by the User of any obligation, shall constitute a waiver of any other right or remedy arising under a contract or these Terms and Conditions, nor shall it release the User from compliance with the User’s obligations.

No waiver by Playmat-TCG of any of these Terms and Conditions, or of any right or remedy arising under a contract, shall be effective unless it is expressly stated to be a waiver, formalised and communicated to the User in writing.

12. SEVERABILITY

If any of these Terms and Conditions is declared null and void by a final decision of a competent authority, the remaining provisions shall continue in full force and effect and shall not be affected by that declaration.

13. ENTIRE AGREEMENT

These Terms and Conditions, together with any document expressly referred to herein, constitute the entire agreement between the User and Playmat-TCG in relation to the subject matter of the sale and purchase and supersede any prior agreement, arrangement or promise, whether oral or written, between the same parties.

The User and Playmat-TCG acknowledge that they have agreed to enter into a contract without relying on any statement or promise made by the other party, except as expressly set out in these Terms and Conditions.

14. DATA PROTECTION

Any information or personal data provided by the User to Playmat-TCG in the course of a transaction through the Website shall be processed in accordance with the Privacy or Data Protection Policy, which may be included in the Legal Notice and General Terms of Use. By accessing, browsing and/or using the Website, the User consents to the processing of such information and data and declares that all information and data provided are accurate.

15. GOVERNING LAW AND JURISDICTION

Access to, browsing and/or use of this Website, and contracts for the purchase of products through it, shall be governed by Spanish law.

Any dispute, issue or disagreement arising out of or in connection with access to, browsing and/or use of the Website, the interpretation or performance of these Terms and Conditions, or contracts of sale between Playmat-TCG and the User, shall be subject to the non-exclusive jurisdiction of the Spanish courts and tribunals.

16. COMPLAINTS AND CLAIMS

The User may submit complaints, claims or any other comments to Playmat-TCG using the contact details provided at the beginning of these Terms and Conditions under General Information.

In addition, Playmat-TCG has official complaint forms available to consumers and users. These may be requested from Playmat-TCG at any time using the contact details provided at the beginning of these Terms and Conditions under General Information.

Where a dispute arises from the purchase contract entered into between Playmat-TCG and the User, the User, acting as a consumer, may seek out-of-court dispute resolution in accordance with Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes, amending Regulation (EC) No 2006/2004 and Directive 2009/22/EC. This procedure may be accessed through the following website: https://ec.europa.eu/consumers/odr/.

This General Terms and Conditions of Sale document was created using the online general terms and conditions of sale template generator on 6 August 2026.